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FAQ 

Contact Us
Please feel free to contact us with any questions you may have
Telephone 02 9090 2064
Mobile 0402 798 298
Email info@zoeydezigns.com
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Nappy Cakes

Ordering
Our Nappy Cakes are created by Mothers, for Mothers. We create our nappy cakes one at a time with each baby in mind, and all our cakes are 'baked fresh' after you place your order. If your order is placed by 12.00 noon it will be dispatched the following business day. You can choose to place your order online via our shopping cart, by emailing us direct at info@zoeydezigns.com or over the phone by calling us on 02 9090 2064.


Payment
We accept payment via Visa, Mastercard, Paypal, Direct Deposit and Cash on Pick Up. Orders will not be dispatched until payment in full has been received by Zoey DeZigns.


Couriers
Zoey Dezigns uses a reputable door to door courier to ensure that your gift is handled with care and delivered promptly. Please note deliveries cannot be made on weekends or public holidays. Orders received on Friday and weekends will be dispatched on the following Monday.

As our couriers do not provide us with an exact time of delivery, you can elect to have the delivery left at the front door if nobody is home. However, if you do give us this authority for our couriers to leave the gift we do not accept liability or assume any responsibility for the gift being lost, stolen or damaged. If you have not given us authority to leave the gift and nobody is home, an additional courier fee may be incurred


Delivery Fees
- Nappy Cakes Delivery Fees

New South Wales
Sydney Metro $10.00 will be delivered within 1 day from dispatch
NSW Country $17.00 will be delivered within 1-2 days from dispatch

Queensland & Victoria
Metro Area $13.00 will be delivered within 1 day from dispatch
Country Area $25.00 will be delivered within 1-4 days from dispatch

South Australia & Western Australia
Metro Area $13.00 will be delivered within 1-6 days from dispatch
Country Area please contact us for a quote as prices vary depending upon your location

Northern Territory & Hobart
$30.00 + will be delivered within 1-6 days from dispatch
Please contact us for a quote as prices vary depending upon your location


Hospital Deliveries
We are based in Sydney and due to the limited amount of time new mums are in hospital, we will only deliver to Sydney-based Maternity Hospitals. For hospital deliveries we ask that you confirm with the patient how long they will remain in hospital to ensure that the recipient will still be there to receive the delivery. Please take note that many modern mums check-in under their maiden name. Please check this before ordering. All gifts are required to be addressed to the mother, not the baby, to comply with hospital administration policies and procedures. When addressing gifts please endeavour to include the entire hospital name, suburb, ward, room and bed number. If a redirection is required the associated delivery costs may be incurred by the customer.


Pick Up
You are always welcome to save on delivery fees and pick up your gift directly from our Lower North Shore location. Pick ups are by prior arrangement only.


Clothing Sizes
It often takes some gift recipients a while to "unravel" their gift, so we use clothing generously sized at 00 to fit a baby 6 months of age. Our socks are designed to fit 6-12 month old babies. If you would like to change the sizes of the baby clothing included in the gift this can be arranged for you. Please note that our baby clothing range in sizes 000, 00 and 0. Larger sizes are available upon request.


Nappy Sizes
- Unisex Nappy Cakes

In all unisex cakes we use Huggies Newborn size nappies to fit up to 5kg babies.

- Boy & Girl Nappy Cakes
In all boy and girl cakes we use Huggies Infants size nappies to fit up to 8kg babies.
If you would like to change the sizes of the baby nappies included in the gift this can be arranged for you. Larger nappy sizes than these are also available upon request.


Customising Nappy Cakes
We are very flexible and often receive request's for customised nappy cakes. Please telephone us on 02 9090 2064 or email us at info@zoeydezigns.com to discuss any special colour combinations or additional requirements you may have. Our friendly staff will let you know whether it can be done, and how much it will cost. If you would like to change the sizes of the baby clothing included in the gift this can be arranged for you. Please note that our baby clothing range in sizes 000, 00 and 0.


Substitution Policy
Photos depicted on our website are a guideline only. Colours, sizes, & styles, etc. may vary slightly depending on stock availability at the time of purchase. There may be occasions where a particular product or coloured item is not available from our suppliers. In these cases, Zoey DeZigns reserves the right to make substitutions of products with equal or greater value. Please note that designs and colours may also vary depending on the season and will often look different on different computers.


Baked in Australia
Our garments are sourced within Australia but are made offshore. Our gifts arrangements themselves are assembled one by one in Australia. Our gifts are assembled  by Mothers, for Mothers!


Changes & Cancellations
Please phone us on 02 9090 2064 to make any alterations or to cancel your order. Please quote your full name to ensure we alter the correct order. If it is outside our business hours please leave a message and/or email us at info@zoeydezigns.com. Whilst we will make every effort to change your order, our ability to do so will depend on how quickly the gift was dispatched and whether we can intercept the delivery.


Returns and Refunds
Zoey Dezigns are happy to refund the full purchase price, minus the delivery cost, for any reason whatsoever. Refunds will only be issued once the product is returned in full, without damage. All products should be returned to us via a traceable method.


Contact Us
Please feel free to contact us with any questions you may have
Telephone 02 9090 2064
Mobile 0402 798 298
Email info@zoeydezigns.com

 

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