FAQ's

Contact Us

Please feel free to contact us with any questions you may have  
Telephone 02 9090 2064  
Mobile 0402 798 298  

Email info@zoeydezigns.com

Ordering

Our Nappy Cakes are created by Mothers, for Mothers. We create our nappy cakes one at a time with each baby in mind, and all our cakes are 'baked fresh' after you place your order. Orders placed by 10am will be dispatched the following business day. You can choose to place your order online, by emailing us directly at info@zoeydezigns.com or over the phone by calling us on 0402 798 298.

Payment

We accept payment via Visa, Mastercard, Paypal, Direct Deposit and Cash on Pick Up. Orders will not be dispatched until payment in full has been received by Zoey DeZigns.

Couriers

Zoey Dezigns uses a reputable door to door courier to ensure that your gift is handled with care and delivered promptly. Please note deliveries cannot be made on weekends or public holidays. Orders received on Friday and weekends will be dispatched on the following Monday. As our couriers do not provide us with an exact time of delivery, you can elect to have the delivery left at the front door if nobody is home. However, if you do give us this authority for our couriers to leave the gift we do not accept liability or assume any responsibility for the gift being lost, stolen or damaged. If you have not given us authority to leave the gift and nobody is home, an additional courier fee may be incurred. 

Delivery Fees

New South Wales, Queensland, Victoria & ACT
Metro Areas - FREE Standard Metro Shipping - expected to be delivered within 1-2 day from dispatch
Regional Areas - $10 Standard Regional Shipping - expected to be delivered within 3-7 days from dispatch
South Australia
Metro Areas - $10 Standard Metro Shipping - expected to be delivered within 3-7 day from dispatch
Regional Areas - Please contact us for a quote as prices vary depending upon your location.

Western Australia, Northern Territory & Hobart 
$30.00+ Standard Shipping - expected to be delivered within 1-15 days from dispatch. Please contact us for a quote as prices vary depending upon your location. We use 3 different courier services and will always find the cheapest option for you.

Hospital Deliveries

We strongly discourage hospital deliveries due to the limited amount of time new mums are in hospital. Please keep in mind that we are based in Sydney so can only offer deliver to Sydney Metro based Maternity Hospitals. For hospital deliveries we ask that you confirm with the patient how long they will remain in hospital to ensure that the recipient will still be there to receive the delivery. Please take note that many modern mums check-in under their maiden name. Please check this before ordering. All gifts are required to be addressed to the mother, not the baby, to comply with hospital administration policies and procedures. When addressing gifts please endeavour to include the entire hospital name, suburb, ward, room and bed number. If a redirection is required the associated delivery costs may be incurred by the customer.

Pick Up

You are always welcome to save on delivery fees and pick up your gift directly from our Lower North Shore location. Pick ups are available by prior arrangement only.

Nappy Sizes

In all our Nappy Cakes we use Huggies Infants size nappies to fit up to 8kg babies. If you would like to change the sizes of the baby nappies included in the gift this can be arranged for you. Larger nappy sizes are also available upon request to suit babies from birth to toddler age.

Clothing Sizes

It often takes some gift recipients a while to "unravel" their gift, so we use clothing generously sized at 00 to fit a baby 6 months of age. Our socks are designed to fit 0-6 month old babies. If you would like to change the sizes of the baby clothing included in the gift this can be arranged for you. Please note that our baby clothing range in sizes 0000, 000, 00 and 0. Larger sizes are available upon request.

Customisation

We are very flexible and often receive request's for customised nappy cakes. Please telephone us on 0402 798 298 or email us at info@zoeydezigns.com to discuss any special colour combinations or additional requirements you may have. Our friendly staff will let you know whether it can be done, and how much it will cost. If you would like to change the sizes of the baby clothing included in the gift this can be arranged for you. Please note that our baby clothing range in sizes 0000, 000, 00 and 0.

Substitution Policy

Photos depicted on our website are a guideline only. Colours, sizes, & styles, etc. may vary slightly depending on stock availability at the time of purchase. There may be occasions where a particular product or coloured item is not available from our suppliers. In these cases, Zoey DeZigns reserves the right to make substitutions of products with equal or greater value. Please note that designs and colours may also vary depending on the season and will often look different on different computers.

Changes, Cancellations & Refunds

Please phone us on 0402 798 298 to make any alterations or to cancel your order. If it is outside business hours please SMS us or email us at info@zoeydezigns.com. Whilst we will make every effort to change your order, our ability to do so will depend on how quickly the gift was dispatched and whether we can intercept the delivery.  Zoey Dezigns are happy to refund the full purchase price, minus the delivery cost, for any reason whatsoever. Refunds will only be issued once the product is returned in full, without damage. All products should be returned to us via a traceable method.

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